Strategic Planning as a Tool for Organizational Transformation in the Insurance Industry: Evidence from the National Insurance Corporation of Uganda
Author (s)
Associate Professor Dr. Mark Mbuga Kayongo
Abstract
This study investigates the effect of strategic planning practices on organizational transformation in the insurance industry, with a focus on the National Insurance Corporation (NIC) Uganda. Strategic planning has evolved globally from rigid, hierarchical frameworks to dynamic, innovation-driven models that are critical in guiding digitalization, product innovation, and customer-centric strategies in insurance. The research employed a cross-sectional descriptive design using quantitative and qualitative methods to assess planning practices at NIC and their influence on transformation outcomes. Regression analysis revealed a significant positive relationship between strategic planning and organizational transformation (R = 0.677, R² = 0.459, p < 0.05), indicating that 45.9% of variance in transformation can be explained by planning practices. Key strategic dimensions examined include goal setting, environmental scanning, stakeholder engagement, resource alignment, and monitoring. Despite progress, NIC faces challenges such as legacy systems, resource constraints, and inconsistent execution. The study concluded that strategic planning is a vital enabler for enhancing operational efficiency, innovation, and adaptability in Uganda’s insurance sector. It is recommended that the insurance sector should strengthen resource allocation, standardize analytical tools, improve communication, and foster a culture of continuous improvement to sustain transformation. The study contributes to Strategic Management Theory and Kotter’s Change Management Theory by demonstrating their complementary application in a resource-constrained African insurance context.
Keywords: Strategic Planning, Organizational Transformation, Insurance Industry, National Insurance Corporation Uganda, Digital Innovation.
| Title: | Strategic Planning as a Tool for Organizational Transformation in the Insurance Industry: Evidence from the National Insurance Corporation of Uganda |
|---|---|
| Author: | Mark Mbuga Kayongo |
| Journal Name: | International Journal of Science and Business |
| Website: | ijsab.com |
| ISSN: | ISSN 2520-4750 (Online), ISSN 2521-3040 (Print) |
| DOI: | https://doi.org/10.58970/IJSB.2722 |
| Media: | Online |
| Volume: | 54 |
| Issue: | 1 |
| Issue publication (Year): | 2026 |
| Acceptance Date: | 06/10/2026 |
| Date of Publication: | 12/10/2026 |
| PDF URL: | http://ijsab.com/wp-content/uploads/2722.pdf |
| Free download: | Available |
| Page: | 112-130 |
| First Page: | 112 |
| Last Page: | 130 |
| Paper Type: | Research Paper |
| Current Status: | Published |
Cite This Article:
Kayongo, M. M. (2026). Strategic Planning as a Tool for Organizational Transformation in the Insurance Industry: Evidence from the National Insurance Corporation of Uganda, International Journal of Science and Business, 54(1), 112-130. https://doi.org/10.58970/IJSB.2722
About Author (s)
Associate Professor Dr. Mark Mbuga Kayongo, Faculty of Business and Management ,Department of Finance and Accounting, International University of East Africa, Kampala, Uganda.
DOI: https://doi.org/10.58970/IJSB.2722
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