Mobile banking and financial performance of Stanbic bank Uganda limited, Kisoro branch

 Author (s)

Richard Wemesa, Sabiiti Mulema, Joshua Mwesigye, & Keith Busingye

Abstract

This study examined the effect of mobile banking on the financial performance of commercial banks in Uganda, using Stanbic Bank Uganda Limited, Kisoro Branch as a case study. Despite the growing adoption of electronic banking services, limited empirical evidence exists on how mobile banking specifically influences financial performance in rural areas such as Kisoro District. The study adopted a descriptive, cross-sectional, and correlational research design using both quantitative and qualitative approaches. The target population comprised 20 respondents, from whom a sample size of 19 was selected using purposive and simple random sampling techniques. Both primary and secondary data were collected through questionnaires, interviews, observation, and document review. Data were analyzed using descriptive statistics, correlation analysis, and regression analysis. The findings revealed that mobile banking has a positive and significant effect on financial performance, explaining 87.4% of the variation in financial performance. The study contributes to the existing literature by providing empirical evidence from a rural banking context in Uganda, supporting the Technology Acceptance Model and Dynamic Capability Theory. The study recommends that management of Stanbic Bank should continue investing in robust and secure mobile banking platforms, improve mobile banking features, reduce transaction charges, and increase awareness campaigns to encourage adoption, especially in rural areas.

Keywords: Mobile Banking, Financial Performance, Stanbic Bank, Kisoro Branch, Commercial Banks, Uganda.

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Cite This Article:

Wemesa, R., Mulema, S., Mwesigye, J., & Busingye, K. (2026). Mobile banking and financial performance of Stanbic bank Uganda limited, Kisoro branch, International Journal of Science and Business, 53(1), 40-63.  https://doi.org/10.58970/IJSB.2703

About Author (s)

Richard Wemesa (Corresponding Author), Department of Management Sciences, King Ceasor University, Kampala, Uganda, Plot 32, King Ceasor Road, Ggaba Road, Kampala Uganda; Department of Applied Business Administration, Cornerstone University Uganda, Plot 2312 and 67 Bweyogerere, Kazinga, Kira, Wakiso, Uganda; Department of research & Consultancy, The Uganda institute of banking and financial services, Kampala Uganda, Plot 10 Buganda Road, P.O.Box 4986, Kampala Uganda; Department of Business Administration, Unicaf University, Plot 53B, Ntinda II Road/Nakawa Division, Kampala Uganda. ORCID: https://orcid.org/0009-0004-3425-4268

Sabiiti Mulema, Department of Management Sciences, King Ceasor University, Kampala, Uganda, Plot 32, King Ceasor Road, Ggaba Road, Kampala Uganda.

Joshua Mwesigye, Faculty of Engineering Design and Technology, Department of Computing and Technology, Uganda Christian University, Plot 67-173, Bishop Tucker Road, Mukono, Uganda. ORCID: https://orcid.org/0000-0002-2815-0516

Keith Busingye, Department of Public and Comparative Law, King Ceasor University, Kampala, Uganda, Plot 32, King Ceasor Road, Ggaba Road, Kampala Uganda. ORCID: https://orcid.org/0009-0007-6661-1487

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DOI: https://doi.org/10.58970/IJSB.2703

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